IMC1 – RAC Customer Service Forum

Jimi Matthews

Perfect Placement

Hiring a winner: Recruiting and retaining staff to enhance the customer experience

How do you successfully recruit staff that not only add value to your business, but can enhance your customer satisfaction and retention? This workshop is a must for managers and leaders who are responsible for hiring staff and team performance. With so much riding on customer satisfaction, getting the best staff to manage customer reaction begins with the initial hire. Jimi Matthews will be giving top tips and advice and explain how the experts make the best hiring decisions that positively affect their customers and company.


Jimi Matthews is director of business development for the multi-award winning automotive recruitment agency Perfect Placement. Jimi worked for the business for 10 years before taking on his new role as the public face of the company, offering help and advice to leading PLC and blue-chip clients as well as dealer groups of varying sizes.