IMC1

RAC Customer Service Forum

10:45AM

Being Chosen: The importance of creating a distinct customer experience

Andrew McMillan

Previously of John Lewis

12PM

Dealing with customer reviews: Tips on managing your online reputation

Adam O’Neil

RAC

1PM

Keeping customers on side: Turning your customers into advocates

Steve Settle

Previously of Lexus

2PM

Hiring a winner: Recruiting and retaining staff to enhance the customer experience

Jimi Matthews

Perfect Placement

3:15PM

Working with Trading Standards: Advice and insight into current law & regulations

Nikki Pasek

Chartered Trading Standards Institute

Register to attend #CDX17 now!

IMC2

GardX Future Forum

10:45AM

Winning at Google: Uncovering hidden opportunities and best strategies for AdWords

Lee Manning

Armchair Marketing

12PM

eCommerce and implementing traditional best practice into the automotive industry

Victor Coutin & Devin Daly

GardX

1PM

Live chat: Turning online browsers into physical customers

Andy Soloman

Yomdel

2PM

Upselling and add-ons: Best practice on achieving more sales and improving margins through value added sales

Amanda Massey & Richard Gonzalez

GardX

3:15PM

Stock-turn secrets: How to thrive in a competitive marketplace

Nick King

Auto Trader

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IMC3

GForces Tech Forum

10:45AM

Why digital will inherit the Earth: A look at the future of online retail

Tim Smith

GForces

12PM

How to maximise Facebook: Drive sales AND footfall to your dealership

Anita Fox

Facebook

1PM

How to make the most of YouTube advertising for your dealership

Scott Sinclair

Google

2PM

Mobile Connectivity, Conversion & BI: How to make it count for your business

Paul Hilton & Ben Green

GForces

3:15PM

GForces Q&A: Your chance to ask the GForces team about all things automotive

GForces

Automotive Specialist Team

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IMC4

iVendi Finance Forum

10:45AM

Dealer obligations: A legal update on ADR, right to reject and much more

Nona Bowkis

Lawgistics

12PM

Motor finance: How utilising online finance can increase your sales

James Tew

iVendi

1PM

Maximising part exchange values: How to unlock the hidden profit potential

Julian Wheway

Cox Automotive

2PM

Finance beyond sales: How offering finance across your business can improve revenue

David Backshall

Divido

3:15PM

FCA compliance: Understanding your obligations and not letting them hold you back

David Golder

Customer Credit Centre

Register to attend #CDX17 now!